Disappointed and Frustrated by the Poor Service

I am still waiting for insurance accessor to contact me as per the automated email recieved back on the 12th of August that read ad follows: insurance accessor will contact me within 5 working g days, and to date, no contact has been made, I mean nothing. I fail to understand why am I been treated like this when trying to make a claim insurance due to the current condition that I'm currently experiencing. I've never ever missed any payment on both my accounts and this is what I get from insurance department since submitted all proof and documents requested when doing a claim since the 12th of August to date no communication. I'm very much disappointed, this is not the Standard Expected from Woolworths not at all. Just for the information I didn't choose what is happening with the current condition, can insurance please take part and do what they are suppose to do and take their customers seriously not for granted. Level if professionalism fro Woolworths Insurance is 0%.

Hope this matter will get attention by management and resolved as soon as possible. I just dont have any more space to be stressed or get more frustrated by people who do not want to do their jobs.

To Mpho Mzimba from Financial Department Menlyn Store. Thank you very much for your assistance Mpho. Your efforts are much appreciated! #Win! Keep up the good work!

You're the only person who is giving so much assistance at this pointing time. I wish you were at insurance department as one of the Accessors to get this matter resolved because of the way you taking your work so seriously and treating customers with professionalism and respect regardless of what they are there for. Thank you for your good customer service rendered. Keep up your good work.