Disappointed and disillusioned

I left my bank card at the store on Sunday. When I realised this on Monday, I called the Centurion branch to confirm that they have it. The friendly lady on the other end of the line was extremely helpful and efficient and confirmed that the card was indeed in their Lost Property division. I confirmed that I'd collect the card on Tuesday. Since I was advised that anybody on the floor would be able to assist, I approached the guard at the entrance. He radioed to the department to assist with my dilemma. After numerous follow ups, and a very long waiting time (the guard kindly arranged a chair for me), two ladies finally came to the front. They blamed the lady whom I had spoken to telephonically. There was only a 'Sorry, ma'am. She's new. She going to be disciplined. She knew about the process of making a note...." There was no empathy and no attempt to understand my dilemma. I had an outstanding car wash bill that needed settling. I had stuff to get for home. I'm going to be charged card replacement. I lost valuable time at work running after a card that was no more I left the card in the paypoint on Sunday after using the Rewards card. Why could nobody call me? They've got my details and with a little effort everybody could've been spared a lot of unnecessary loss of time and inconvenience...oops, not everybody, because I am the only loser here. I'm really highly disappointed.