Disappointed.

I’ve been ordering my goods at Woolies for the past 5 months, twice per month and I’ve been receiving terrible service from them, 90% of the time. Specifically the Century City/Canal Walk branch.

My orders are 90% of the time late and it’s not the delivery services that’s to blame for. Most of the time it’s because of the shoppers not processing the orders correctly or not finishing the orders completely.

I’ve spoken to a few Woolies drivers and they have told be that Century City branch is under staff and thus employing people who don’t have experience or providing them with proper training.

The reason for this is because the manager of the branch can’t manage all the required needs of the branch. The drivers have told me that the system works and that a new manager is just required.

I’ve expressed my concerns numerous times to the help desk when my orders are late, but it doesn’t seem that the complaints are logged in or provided to the relevant person to find a solution for this issue.

Therefore I’ve decided to go public and I’m sure many other clients have the same issue.

It really looks bad for the business and it seems like Woolies are providing services they can’t fulfil. I’ve expected more from Woolies.