Disappointed

My mom was a Woolworths client for so many years . She passed on...I went to Woolworths Trade Route to inquire on the 14/08/2021 for the death claim benefit and submitted all documents. they said they will contact me within 7days...I'v been waiting since then ...been calling them numerous times nothing..so I'm so disappointed with WFS such a big company to do this to people in their desperate and trying times☹️