Disappointed

Good day I m so disappointed with Woolworth credit card department especially the insurance. I got retrenched last year September. I formed them that I am retrenched. They sent me all the documents that I need to fill in I did fill all documents and sent to insurance .after two days I received thier email stating that they are busy assessing my claim. Yesterday I received the email from Blake collection .That I need to pay over due payments. No feedback from Woolworth about my claim. This how they treat thier customers I m very frustrated and disappointed with service they don't value their customers.