Disappointed

On Saturday last week I placed an order and was given delivery slots. I chose one on Tuesday and did not get my delivery. I popped an email through and received no feedback and so called yesterday. Amazingly whilst on a call with your call centre I received an email to say 'Good news your order is being processed'. So with hopes high that the order would be delivered the agent and I agreed to wait until 14:00 today. Its now 15:42 and I still have no delivery. I held on for the call centre for 7:20 before getting through. I have now been on the call (as I write) for over 11:00 minutes. This really saddens me because I expect more of Woolworths