Disapointed and angry

I ordered boots online at Woolworths payed gave my correct address and contact details. Woolworths stated that I did not answer the call therefore my package was delayed i call them on there system all my details was correct and I stated that I did not receive a call The second time around the courier called was at the wrong address again my status said delayed I call again ,again all my details was correct up untill now I have not received parcel or money R1050 later