Did not close my account - Bad service - No customer service

<p>I paid my store card in full and called the call centre to close the account in June/July of 2016. They confirmed the closore via email.</p> <p>A few months down the line i kept getting sms's to go to any woolworths store to collect a card with R5000 credit. So on the 8th of December i went to the Sandton City store to "collect" the card. I was asked to provide my ID and was informed that the account had not been closed and that a new card would be printed and i could indicatte to the store where i would collect it. After speaking to a call centre angent from a call made from the Woolworths customer services booth,I confimred I'd collect the card in Shelly Beach by no later than 10 days. On the 16th of December i went o Shelly Beach to enquire if the card had been delivered. The store called the call centre was informed that no card had been ordered but they could see that a call had been made but no action had been taken. I then asked for the call centre to make means to deliver the card to me during December and to call and advise where i could collect it since I was around the Eastern Cape for that time.</p> <p>No one called me up until todaybut I am aware that my card has been activated as I have access to the Woolworths online portal.</p> <p> </p> <p>I am not sure what can be done about this ,as I no longer want a Woolworths store card and would rather continue buying cash and collecting points using the rewards card.</p>