Detoriating service standards at Woolworths Ballito lifestyle

In my many experiences as a Woolworths customer I have known Woolworths to be a customer centric organisation and where the term service excellence finds its meaning.

I was very disappointed by the service I received in Woolworths Ballito lifestyle on the 12/06/2021.

On my making payments for my goods I met on the till two ladies. One by the name of Avashnee and Sandra. I have never felt so offended in my encounters with a Woolworths staff before, simply because the majority are courteous and friendly in all their customer engagements. The two staff held their personal conversations which I could clearly hear due to my close proximity to the till point at the time and this was done with complete disregard of my presence in front of them.

I may not be fami**** with the Woolworths internal service charter but I believe it is brought to life by its staff and on this occasion I was disappointed by my experience.