Despicable customer service

Woolworths online orders and delivery services are now becoming really **********. Not only do we pay premium pricing for deliveries but we now wait more than 10 days for delivery and only on delivery are notified of out of stocks. In addition there has been 2 orders of mine cancelled last week and this week and with the order cancelled last week I was called a day after to advise me of this. Today I was called this morning when the delivery was due today. There is no alternative arrangements made to show that they value our business and in addition they send me a mail saying that as per my request my order is cancelled. I spend a fortune with Woolworths on a monthly basis and this is the way they repay me for my loyalty