Despicable customer relations from Woolworths Westgate Mall CPT and DASH online

We have experienced the most appalling since from Woolworths and their DASH online service they incorrectly debited our account for an error on their side with regards to double debating our account for incorrect items delivered this issue was on the 24th August we have been getting the run around from both the store and up till today the DASH online division has not communicated with use. This is absolutely appalling and the customer service is non existent although as a customer we are now out of pocket for both debits and all we getting is the run around. We almost 2 weeks into this query and nothing has been resolved. What happened to customer service and 1st ensuring customer satisfaction and then addressing the issue at hand, to say that this is ridiculous is being kind. I have been very patient but this is my last resort to get some sort of answers as to when this issue will be resolved and when we will receive the credit for an error on their side. Somebody needs to be held responsible and accountable but everyone is blaming everyone and we are getting the run around and we are doing all the calls to follow up with them and not the other way around. WHERE IS THE SO CALLED CUSTOMER SERVICE.