delivery not received at committed date

i made an online purchase on Monday, and advised that delivery would be between 9am to 5pm, 6th to 7th march.

today being the 7th of march, i have taken time off to be at home for the delivery. i now receive a message that the order is being processed, meaning that delivery will be sometime by the 12th

i called the call centre, as delivery is time sensitive, and i cannot randomly wait for a delivery for 4 days, incl today, but there is nothing further i have found out, except confirmation that it will be by the 12th. an apology is worthless, i need information, not to be told how sorry you are

this shows a total disrespect of my time

apparently, is could be escalated, but the turnaround time is 24 to 48 hours, which takes us to tuesday... i mean really, which clown comes up with this policy - u r already late, but your service level allows you a further 2 day delay to resolve a query based on late delivery

what a sorry bunch of policy makers and staff, where policies are set up to protect yourselves and do not honour commitments, nor respect customers

esp1t***4 ram

***0