DELIVERY NOT COMPLETED !!!

I ORDERED 2 PAIRS OF SHOES ON THE 29.03.2023,DELIVERY RECEIVED ON THE 31.03.2023 WITH 1 PAIR , I CALLED WOOLWORTHS ON 03.04.2023 i WAS TOLD THE MATTER WILL BE ESCALATEDF HOWEVER TO SENT AN EMAIL ,SENT THE EMAIL ON THE SAME DAY-NO RESPONSE .CALLED AGAIN AND SENT THE EMAIL THE NEXT DAY THE CONSULTANT SAID SHE WILL CALL ME BACK I HAVENT RECEIVED A CALL-EMAIL RESPONSE WAS THEY ARE ESCALATING TO IT ON THE 5TH ,5 DAYS LATER STILL NO FEEDBACK