DELIVERY LATE THEN FROZEN FOOD DEFROSTED

I made an online order last week Wednesday for delivery on Thursday between 10-12. I received an email stipulating at 11:30am that the order will be an hour late at the worst... the order arrived after 2:30pm AND the frozen items had defrosted... when i arrived home at 3:30pm when i checked the items in the freezer, the frozen sweet potato chips were soft and the frozen Italian kisses icecream when i opened it there was melted ice cream all over it... this is unacceptable from Woolworths as i've always seen them to be extremely vigilant and their service to be top notch. This is not a great start for Woolworths online i'm afraid. I would like the sweet potato chips to be collected with frozen ones delivered please. We ate the ice-cream regardless as my girls really wanted to try them. I'm very disappointed and hope they make this right.