delivery late at night

My first and last experience with woolworths on line. Iam 73 years old and decided to do an online shop. My concern being the corona virus. I placed my order and paid for it 5 days prior to delivery. On my invoice it stated delivery will be between 14.00 to 17.00. The driver arrived at 9.13pm!! Shocking to say the least. I was in bed and my phone rang from the intercom. It was so late and i told him i was in bed already. He persisted to ring me, eventually i let him in. The order was not complete 10 items missing reason Out of stock. I phoned customer care and requested my refund for undelivered items. The lady said it eill take 2 to 3 working days. I expained Iam a pensioner and i need the money to go and buy the food that i need. They duly did an immediate transfer .