Delivery issues and unable to get assistance

Shopped online, delivery went wrong on 20 March 2020. Delivery guy by name of Jimmy. Sent a message on a system that doesn’t allow you to respond. Went outside to get my delivery got no response. Called Woolworths contact Centre and held for 30 mins, called again finally my call was answered after 19mins then I am told driver will not come back. Lack of taking responsibility. Then instantly I get charged for the items I do not have.