Delivery is a mess

I bought a few clothing items for delivery about three weeks ago, but the app changed my house number, so the courier tried to deliver to my neighbour. The delivery clearly failed, so they did the rational thing: attempted to deliver to my neighbour three times instead of asking me what was up. I learned of these failed deliveries when I received an email from Woolies saying they had the wrong address, would I please update it. I promptly did so, so what did Woolies do? Attempt to deliver to the wrong address a fourth time. I called after they claimed to be at my house, but the people answering the telephones are apparently not able to communicate with the courier. The courier was literally next door, but I couldn't get the delivery because of this communication problem and a lack of communication between the service team and courier. I asked Woolworths to update the address yet again via telephone. They said they would do so and see if the warehouse was willing to try again. I received a text message from Woolies yesterday saying my order would arrive before five, so I dutifully cancelled all my plans and sat at home waiting. They did not arrive, and nor did they inform me the delivery wouldn't come. Finally I received a call from Woolies this morning telling me they would not be delivering the items but would refund me within six days. What a mess. Seriously. I've been doing all my shopping via delivery for seven months and never missed a delivery for any of it. I love Woolworths as much as the next person, but I will definitely not order delivery from them again. You just end up losing days waiting for nothing to arrive.