Delivery Failure

ONLINE ***<br> <br> I MADE A PURCHASE ONLINE AND DELIVER WAS CONFIRMED TO ME FOR FRIDAY 04DEC BETWEEN 14H00 - 17H00 HOWEVER NOTHING WAS RECEIVED.<br> <br> WHEN I CONTACTED THE CALL CENTRE I WAS ADVISED THE THEY WILL BE IN CONTACT WITH ME FOR DELIVERY ON SATURDAY, BUT ALSO NO CALL WAS RECEIVED.<br> <br> I PHONED BACK ON TODAY, 07DEC, AND WAS ADVISED THAT I WILL RECEIVE MY ORDER IN THE MORNING. IT IS NOT 13H33 AND NOTHING HAS BEEN RECEIVED.<br> <br> WHEN I CALLED THE CALL CENTRE AGAIN I WAS HOLDING FOR MORE THAN 20 MONUTES WITH NO ANSWER, WHICJH IS ALSO UNACCEPTABLE. THE COST OF MY ITEM WAS R170.00 AND I HAD TO SPEND ALMOST TWICE THAT ON CALLS TO FOLLOW-UP ON MY DELIVERY.<br> <br> I THINK THIS IS TOTALLY PATHETIC SERVICE FROM A COMPANY THAT PROUDS THEMSELVES ON SERVICE LEVELS.