**** "delivered status," No communication, accountability. Just a big **** with escalation after escalation and nothing resolved.

I placed an online order with Woolworths on 28 December 2025 – Order Number: O***. Their system falsely claims it was “delivered” on 30 December 2025. It was NEVER delivered. I never received anything. I never signed for anything.

Since early January 2026 I have called Woolworths repeatedly. Every time I’m told, “it has been escalated.” But here’s the truth: they never follow up, they never call back, and they never communicate anything. No courier contact. No SMS. No investigation result. Nothing.

They just keep hiding behind the word “escalated” while doing absolutely nothing.

They cannot produce:

• A real signature • A delivery photo • Courier call logs • SMS or delivery attempts

Yet they continue to falsely claim delivery. That is misrepresentation and potentially *****.

Meanwhile my child went to school without the shoes that were ordered because Woolworths cannot do the bare minimum: deliver or refund.

This company is now in violation of the Consumer Protection Act and the Electronic Communications and Transactions Act, which require suppliers to either deliver paid goods or refund the customer. Woolworths has done neither.

No delivery. No communication. No accountability. Just excuses and delays.

I am escalating this to the Consumer Goods & Services Ombud (CGSO), the National Consumer Commission (NCC), and my bank for a chargeback.

Do NOT trust Woolworths Online. You may lose your money and your goods.