Delayed Response in Queries

Hi,<br> <br> I was previously under debt review and in Sept 2015 I had my accounts updated as no longer being over indebted. Woolworths store card and debt review department advised that the account is still with consumer friend. When calling consumer friend I am told my account is not with them either and that I should contact Woolworths.<br> <br> Im having this back and fort for almost five months now. An agency called last week with regards to the account - and when I tried to call back the number was invalid. I need to confirm a settlement amount and query as to whether I qualify for a settlement discount.<br> <br> Poor service of this nature is highly unacceptable and I trust this matter will be addressed.<br> <br> I await your feedback.