DELAYED REFUND

I paid up my account, requested a paid up letter and i received it, including the refund amount that was due to me. What they had failed to do is make me aware that my account is closed and no longer valid. Last week Thursday and Friday (23rd/07/2020 & 24/07/2020) i made payment into the Woolworths card x 3 , only to be told i can't pay with it because the account is closed, i had to use money that was planned for something else, in order to complete the purchase. I logged the query with them Monday morning (27/07/2020), and i was only told yesterday that the matter will be resolved , 5 days later , i'm still waiting. This is frustrating and upsetting, the retail industry in SA is **** in terms of service delivery.