Delayed Delivery

I placed an online order on the 08th Jun. I picked a timeslot between 10 to 1pm on the 9th Jun and paid R50 fee. It did not arrive. I called Friday at about 9 to query this. I was told it would be delivered between 10 and 1pm. So why would I pick a time slot for it not to be delivered? I am tired of excuses been Covid 19 and loadshedding. Even if you are using a 3rd party to deliver it is still your reputation at stake. Kindly refund my delivery fee. Order *** I have tried on your website to fill in a complaint but it finds fault with both my email addresses so I have had to resort to this. Your site is not exactly user friendly!