DELAY WITH REFUND DUE TO *********** STAFF

I've been a Woolworths account holder for more than 20 years. My debit order reversed for the 1st time at the end of February 2025, due to a problem on my banking account that was beyond my control. I made a cash payment of the amount that was due 10 days later and advise the call centre of the payment and forward them a proof of payment. At the end of March 2025 the debit order was process twice, after i was told that it will not be processed twice, which I querried and was reffered from pillar to post After munerous follow-ups from my side AND speaking to 5 different agents, I was then I advised that it will take 7 days., which ended on the 14th of April 2025... I querried again today being the 15th of April 2025 and was advised to sent copies of my banking account, and lots of ****, which I did....I received a call at 16h15 and were told that the querry is with their finance department and will be addressed tomorrow......WHAT NONSENSE IS THIS....A BUNCH OF *********** AGENTS ALL WITH DIFFERENT STORIES.......STRANGE WHEN YOUR ACCOUNT IS IN ARREARS THESE SAME *********** STAFF WANT TO THREATHEN YOU WITH LEGAL ACTION AS IF THEY ARE LEGAL EXPERTS.......I've been working in a finance department for one of the big banks for many years and I know that exactly how it works!!!!!!!!!