Delay order

Good day,

I am writing to follow up on an order I placed, during which I mistakenly entered an incorrect contact number. I have since updated my details, but have yet to receive any feedback or an update regarding the status of my order.

The order is now two days overdue from the expected delivery date. I have made several phone calls to inform your team of the contact number change, only to be informed that Tygervalley is no longer a pickup point for Pargo — despite this being listed as an option when I placed my order.

This morning, I spoke with two different consultants who confirmed that the order is not at the store. This has caused a great deal of inconvenience, and I am very disappointed with the lack of communication and support.

I would appreciate it if someone could urgently investigate the whereabouts of my order and provide a clear update as soon as possible. I have already paid for the item and expect this matter to be resolved without further delay.

I look forward to your prompt response.

Kind regards,