Defective Roses

I bought roses on the 10th Feb for a special occasion. Only once I had cut open the wrapping and placed them in water did I notice the defects on the buds. I purposely bought these from Woolworths at a R20 premium to checkers (upstairs) as I thought they would be better quality. Unfortunately I was disappointed by your product and feel that I let down my wife.<br> <br> After contacting customer service as well as your FB page, nothing has happened. <br>