Defective clothing via online stores

I ordered shirts online and informed Woollies via email on 3 August 2017 of the defective clothing they sent me. They did ABSOLUTELY NOTHING for a month until I, AGAIN, escalated the matter in the beginning of September. Promises were made by Mario Adams (Secondment Team Leader) and now another month later...you guessed it, still ABSOLUTELY NOTHING. I paid Woolies the courtesy, and informed them, of not going to social media but was forced to do so yesterday. Respectfully, their social media team is equally inept and want to further waste my time. Woollies, I will rather use my time to expose your ineptness as opposed to allowing you to waste my time with information I already provided you.