Declines and blocks card for unknown reason

I have a loyal and happy customer of Woolworths for over 17 years and my experience this weekend has completely changed may view. I am utterly disappointed in the service I received today with Woolworths Financial Services.

Today, I went to Woolworths Sandton to buy a suit. Even though I have an account in good standing - they ‘automatically declined the transaction because it seemed high for my regular pattern of transactions…even though each month I regularly use the card. I now need to go to the store with my id card to unblock the card. I am disapointed with the service and going forward will review what I buy from woolies - it’s not worth all the trouble.