Deceptive marketing on their credit card benefits

At the beginning of the year I signed up for a Woolworths credit card with the promise of certain benefits. The problem is those benefits are not delivered on and do not come close to covering the cost of the credit card or the inconvenience I went through to get it.

Their communication process in the credit card process was terrible since they do not give updates on what stage of the process they are on. Then they asked for a form I had already submitted in the initial application stage, which delayed the application.

And now for the last few months there have been regular disruptions to the coffee vouchers I am expecting to receive. Last month they sent an SMS to say there would be "delays" in getting my vouchers, claiming they are upgrading their systems - this is the second time it happened and I have missed out on claiming my vouchers.

There has been no communication as to when they will issue the vouchers. I do not intend to make special trips to Woolwoths to claim my coffee vouchers whenever Woolworths eventually deign to issue then. As a new customer, I highly regret wasting my time with a Woolworths credit card.

If you want to upgrade your system every two month, at least provide an interim solution to allow us to claim our promised benefits.