Debt paid in full in 2013
<p>I received a sms that I have credit available to buy at the Woolworths store. I visited Woolworths store at Westgate and the person that helped me check on there system and it indicated that I am allowed to make use of +_R1600. But of that amount =-R600 was overpaid when I paid my account in full min 2013. He contacted the Financial dept. and they informed him that I am allowed to either take the cash or a voucher to buy from the store before they can issue a new card.</p> <p>I decided that they can transfer the money into my bank account because I do not want to make use of a store card. There request was that I have to e-mail a bank statement to them so that the money can be transferred into my bank account. I send them the e-mail with the bank statement on the 7th August 2017 at 20:23.</p> <p>On Friday I contacted the queries WFS department and they asked when did I send the e-mail whereby I informed them. After about ten minutes the person got hold of the e-mail and say to me that she will send a request to the finance dept. for payment into my account and I will receive the money on the earliest on Wednesday the 16 August whereby I informed her that I am not happy with the arrangement after they received the e-mail on Monday morning and the account was settled in 2013. I informed her that if they cannot transfer the money then I want interest on the money since 2013 when I paid my account in full.</p> <p>I phoned the query dept. again and I requested to speak to a manger and they put me through to the team leader. I explained the situation to him and informed him if they cannot transfer the money and be available in my account on Saturday I want interest from the time that i settled my account in 2013 and he was prepared to speak to the finance dept to arrange for a EFT transfer. He returned the call and asked what is my banking details. I gave it to him and he promised that the finance dept. will do a EFT. and the money will be available in my account on Saturday the 12 August 2017.</p> <p>On the 12 August there was no money transferred into my account. The wfs did not contact me when I settled my account and inform me that there was a overpayment. When you as customer do not pay your account on time they add interest on the account but when you as customer settled your account with a overpayment then they are not prepaired to add interest.</p>