Debit order wrongly

I got a bank notification now that shows woolworths deducted 6 times the amount they needed to deduct. I than go onto my app and it shows my actual amount they needed to deduct.Which is correct and what im use too I than call client services they useless i go via the whatsapp route the consultant tells me my detials show half of my balance must be deducted monthly now my question is why is my app and the system not the same????? they cant tell me!!! i than asked who advised about the changes and where it comes from but still with my proof and everything they refuse to reverse it they must investigate what the hell is there still to investigate???? My app is my account period why is the two different my bank statement and the woolies app statement is exactly the same still they need to investigate???!!!

Now i want to see what lame excuse they coming with this time around, this is the type of things that happens where your account gets altered without your permission or any proof.... what else can woolies do to customers accounts???

One minute they debit the next im not setup they set me up 3 months go by im not setup??? Now i ETF and than they still deduct whenever they feel they want too!!! I want the whole world to know that woolies is ripping people off!!!