GG
Glenn G

1 reviews | Active since Feb 2022

16 May 2025, 17:21

Death Sentence turns to death....

A tad perplexed as to what I have just been subjected too by the WFS (Woolworths Financial Services) call center)

1. Initially all my accounts where up to date, never in arrears, 2. Went through a slightly bad time and had to apply for Debt Review in July last year. 3. Court order never granted, so no formal restructuring took place and it was never official. 4. My circumstances dramatically improved and changed for the best, and am earning 6 times more than what I was when I intially took out the woolies accounts and credit card. 5. Because our circumstances improved, we attained a final court order to state that we are no longer over indebted and that the debt review application has been terminated and I will carry on with my accounts as per normal. 6. Called WFS Call Center, only to be told that I need to call Consumer Friend, Consumer friend says that my accounts have been handed back to WFS and that it should all be normal. 7. WFS states that I dont get access back to my accounts ever and that it remains under debt review and that I dont get to use them again, how is that possible if the Debt Review process has been terminated and not declared over indebted anymore and that I can live a normal life?

Why does it seem that DR was the worst decision I ever made, and that it is seen as a sin and death sentence, when infact it is to ensure the creditors get paid and protects my interest, in all due respect a consumer taking that road, isnt a easy decision and road to take, I never once ran from my responsibilities with WFS and never once not paid, my accounts where never in arrears yet because I went through a slightly bad time, I needed to do this to ensure the creditors are paid their dues and my interests are protected, now I must continue to suffer consequences of paying for something I cannot make use of? How is that normal?

Let me be clear, when you granted me the credit I was earning R40 000 a month, going into the DR process, I had no less income, subsequently now, I am earning in excess of R250 000 gross and yet you do not want to give me access to my accounts.

This also is against the NCR....

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Replies (1)
GG
Glenn G's update16 May 2025, 17:24
Reviewer Update
Just to add, I have 3 credit cards with ABSA, all of which went through the EXACT same process, I have gotten full access back on my ABSA Credit Cards and all accounts I had, but WFS seems to be above the rest for some reason, which is fine. The terms and conditions make no mention of this block WFS is trying to implement, therefore I will raise a complaint with the NCR