Dash Order:o*** - error in non-delivery - refund requested

The noted Dash order was made and upon delivery it was found to that the 2 milk tarts were smashed. The order was refused!

YET, the app indicates the order was delivered and the amount charged through.

I've emailed all applicable avenues without a response nor correction and am now awaiting my refund of R 967.56

Kindly get your house in order and this matter sorted as it demanded that I go to the store myself.