Dash is like a lucky packet

Item: Woolworths Retail South Africa
Rating: 1
Author: Tholwana M

BASED ON DASH EXPERIENCE WITH WOOLWORTHS CRESTA MALL.

On the 30th August I placed a dash order and for some reason it went to cresta, I have no idea why because I'm 5 minutes away from Town Square.

The shopper who handled my order was Thandolwethu ( I asked for her name when logging a query with dash) Thandolwethu is just Thandolwethu and doesn't have a surname apparently.

Thandolwethu did not alert me that she's my shopper and busy with my order she didn't communicate on the products she substituted either .

1. My vitamin C shots were substituted with Vitamin C and boab. I'm allergic to boab.

2. The ****** shots were substituted with pineapple, ****** and chili shots these were for my 10 year old who can't handle hot things.

The lamb was out of stock I was not contacted and offered another cut of lamb or an alternative.

The other products were packed .

At about 17h30pm I called WOOLWORTHS town Square as I naturally thought my order was placed with them. I spoke to Levi who I told my order is still marked ss shopping however I can't seem to connect to the shopper. He was shocked that its still marked as shopping because the dash staff had left at 17h00pm. Levi said the dash manager will call me back and that didnt happen.

I told Levi they should just cancel the order and refund me and he said he would have to contact the dash .manager Aobakwe to do that.

Law and behold 15minutes later Thembelani Tshume dash driver buzzes at my gate I go out while Im calling townsquare back to tell him I will not accept that order as I didn't concent to the substitutes and im not happy with the none communication on the lamb.

Levi asks to speak to the driver and I put the phone on speaker. Levi says to Thembelani "Has Aobakwe not called youb?" The driver responds no Aobakwe didnt say anything. Levi who is a goods manager by the way then says to Thembelani "Abandon that order and when you get back to the shop tell the shop to refund the customer" so I ask Levi as a manager are you not in a better position to do so and he responds no. ( I got the shock of my life I tell you).

So the driver leaves with the order , though he marked it as delivered and when I realize that I call customer care and Explain my story where im then escalated to Olwethu is a 2ic to the dash team leader.

Olwethu then escalates my query and assures me he will call me before 09h00am on the 31st Aug as his shift starts at 08h00am. He doesn't call, I call the dash call center and while im asking to.be escalated Olwethu calls to tell me my refund will be processed in 5 days..

Why should I wait 5 days for a refund ? So olwethu says he's heading to finance he will get back to me and doesn't i end up calling back to follow up so again wasting my air time.