Damaged school shoes

Good day

I purchased a pair of school shoes in mid-January this year for my daughter. Unfortunately, I have misplaced the receipt. However, I am extremely disappointed with the quality of the shoes, as they have already become damaged in the front despite being worn only two to three times a week.

Given the limited use, I do not believe this level of wear and tear isnt acceptable for school shoes purchased only a few months ago.

On 12 May, we visited your store at Baywest Mall to raise the issue and request an exchange, but our request was refused. I find this very concerning, especially considering the condition of the shoes and the minimal usage.

I would appreciate it if this matter could be reviewed and resolved fairly. I look forward to your response .

This was the email I sent to Woolies which they responded that I had to send pics and they would forward it to head office etc and someone from the Baywest branch will contact me , yet no has . They emailed me eventually on the 29th may saying now that a follow up email was she to HO.

This whole query has been pending from the 12th is may already with no outcome.

This is extremely poor service from Woolworths customer care team.

Thanks