Damaged / Incomplete Order

I've ordered food on Woolworths online store on the 21/10 to be delivered the 24/10 because we're leaving for the weekend on the 25/10. They delivered the order approximately 19:00. The Malva Pudding was damaged and only one rotisserie chicken was delivered instead of 2. I've emailed Woolworths immediately but haven't receive any feedback up until now. I feel very disgusted about it because I've never had any problems. It was really frustrating because we were leaving for the weekend the next morning and didn't have sufficient amount of food and had to make other arrangements.