Damaged goods twice in a row from same store

I would like to voice my opinion on the poor quality of product and service I had to deal with this past week. It all started when I went to your Tygervalley branch in Durbanville and bought a 12pc dinner set (paid R299). When I got home and opened it I saw that one side plate was chipped and decided to take it back. So when I gave it back they said the amount will be credited on my bank card that I paid with. I said this was fine and then went to the homeware department and chose another set. This time I opted for the more expensive set that cost R375. So I went to the till and paid for it. Got home all excited to pack out my new crockery. Not for long though. I took out the saucers from their cardboard wrapping and could you believe it! One saucer is broken in two pieces! And another one has once again have a chip on the edge. I could not believe it and again made the journey to the store. Once again no apologies for the inconvenience just a long face behind the till that made me feel as if the problem was with me. Again they credited my bank account and said it will be paid back. So now I left the store with R675 less in the bank, nothing to show for it and 2 unnecessary trips.