Damaged goods delivered with no refund

Did a Dash app order on the 20th of November and one of the food items arrived already opened. We called the support line and were instructed to email images of the item to the support email (case reference number: WW-123276-B1L7Z2) which we did while we were still on the call with the call center support agent.

We did not hear anything back only to receive an email on the 8th of December that the case has been resolved. I rep**** to the email asking how this is resolved when we did not receive a refund or any further correspondence and just radio silence.

Woolworths support is shockingly bad and the amount of times we've had issues with Dash app deliveries is astounding. If they don't just randomly cancel your order because the driver couldn't be bothered to press the gate intercom button then they deliver damaged items and just refuse to communicate further. I am baffled how they deem this appropriate customer service and that the greater Woolworths brand seems to approve of this conduct as I've raised this as a concern on more than one occasion.