Damaged Earrings

Good day.<br> <br> Whilst this is not necessarily a complaint about a service, it is about earrings I bought recently at Woolworths.<br> As your policy states such cannot be returned, what then happens when its manufacturer poor quality?<br> I have not even had a chance of wearing them, I got them on a Sunday and Monday morning when I removed them from the black earring pack they usually come clipped on, them just came apart.<br> I feel discouraged and I don't know what to do because in my history, I always buy from Woolworths but this never happened to me before. <br> What is the way forward because I cannot just loose my money like this!