Customers really taken for granted!!

So, I have been a Woolworths customer for a very long time. They even refer to me as a VIP customer. I love their products, food, apparel, accessories, etc. I even have their APP and have over the past few years done my purchases online. Now on 30 January 2022, I made an online purchase for an amount of R799.00 using my debit card and it went through without any glitches. I was promised via the app that I will receive my order on 7 February. Still no delivery. I call their online customer services and I’m informed that my order has been cancelled! I did not receive any notification either via email or phone, that the order has been cancelled and why?? To make matters worse, my R799.00 has not been refunded back into my bank account🤷🏽♀️🤷🏽♀️. Really?? So I have been eagerly waiting for the delivery of my dress oblivious of the fact that I will never receive it? So where’s the courtesy from Woolworths to inform me that my order was cancelled and why and when I can receive my hard-earned money??