Customer treated with disrespect

On the 5th May I went to Woollies Waterfront to exchange boots I had purchased from Woolies Canal Walk which were a bigger size than I needed. A coloured male assisted me. He told me they do not do direct exchanges any longer and that I needed to provide the form of payment used at the time of purchase. I explained to him that I had used a gift card which I received a birthday gift and because I used the full value of the voucher I no longer had it.<br> <br> He said according to their records I used an ABSA card and I confirmed that yes it was an ABSA Canal Walk gift card which I was no longer in possession of. Eventually another lady came over and assisted as he was unwilling to help. She instructed him to do the exchange.<br> This kind of behaviour is demeaning and inappropiate especially because I purchased a pair of boots for R800 which I could have gotten at another shop at half the price. I felt like a ******** as though I stole it and was totally embarassed to find myself in that situation.<br> <br> Woolworths prides themselves of great quality and service yet everyday people are treated with utter disrespect by unfriendly, unhelpful and unprofessional staff.<br> <br> Regards<br> Ayanda Tshunungwa