CUSTOMER SERVICR EXTREMELY POOR

I opened an account online then i submitted my documents, when i called customer service to follow up if all is in order. I was told that my application was cancelled because my surname was not matching up with my Id. NO ONE FROM THE DEPARTMENT CALLED ME TO LET ME KNOW. i was told to apply again and i did and i wasted my airtime and called again to follow up and it was cancelled with no communication from them. I went to Musgrave store to apply there my application was done but when i followed up i was told it was cancelled coz theres waiting period of 30 days which i was not told when i went to musgrave.Even when i emails complaints department they never responded or assisted with the situation.CUSTOMER SERVICE IS EXTREMELY POOR when one open an account fhey suppose to respond to the customer and them know of the outcome but with woolworths if your application is not successful then they dont care it is not their problem. Even their website of application why does it not block your id if you have a pending application or it let you know of the waitig period.I am extremely disappointed with their customer service.They need to train their stuff because they dont know the importanfe of customers