Customer services

I app**** for an increase on my Woolworths credit card days ago which I was pre-approved. I was requested to submit my payslip which I did and I have been having endless problems with the response I’m getting from your client services consultants. I was requested to resubmit the payslip in a PDF format which I did several times and I’m not getting any joy. Your consultant confirmed they have received my payslip and need my bank statement which I already explained to a different consultant that they must exclude my additional income as the funds doesn’t get deposited into my account. Still haven’t received feedback. I’m really not getting joy from your client services department. Can I be advised the outcome of my application and stop wasting my time, as I have other options where I can apply for credit. Your service now days is shocking