********** customer service received, it was actually non existent

Hi woolies,

You order shows delivered but was not delivered. I see a ONE missed call on my phone at 11:55, I called back at 11:58! only to be told I must go fetch my order at the Cavendish store by your ******** call Centre manager NEO in the Johannesburg office!

Isn’t the whole point of woolies DASH because you don’t want to go to the store! Kromboom is TWO minutes away from me why on earth would I even want to go to the CAVENDISH BRANCH?

Why don’t you have a direct number for the driver? How on earth was I supposed to get a hold of GHISLAIN who didn’t even have the common decency to wait 2-3 minutes or to even hoot outside of my building!?

There were no push notifications from you app to even say his on his way.

The customer service is non existent! Your manager NEO doesn’t even know what the standard policy are for drivers nor could he even confirm whether the driver was actually here because you can’t track the drivers?

This order was placed early this morning as it was supposed to be todays lunch! Well thank you for nothing.

I expect a full explanation on why I didn’t receive the goods that’s clearly marked as delivered on the APP.

You make it compulsory to tip drivers so now I’ve tipped for a service I never received. This is **********!!!!

What is happening to your service!? You can’t have a business who prides itself on service delivery when you have people like NEO and GHISLAIN who are incapable of thinking out of the box, empathy and displaying any type of people skills. I couldn’t even speak to an other manager because she was apparently busy also no operations manager on duty because they don’t work weekends.

Please note that I expect a full refund of my purchase, including delivery fee and drivers tip!

This is ridiculous!

Get checkers 60/60 to show you how to get things right!