Customer Service.....Really?

<p>On the 7th August I complained in writing (via e-mail) to Woolworths on the quality of their hot cross buns which was hard and dry - not the normal product the i am accustomed to from WW. I did provide the details relating to the sell by date, store purchased, etc.</p> <p>I got a reply on the 8th August from their customer service agent (Edward Rudolph) asking for the same information (ie Sell by date, store, bar code, price, etc) AND photos of the hot cross buns - I am not sure how he expects to see these hot cross buns being dry and hard in a photograph.......</p> <p>I have submitted the information relating to the bar-code again and am still waiting for feedback from WW............</p>