Customer service or customer annoyance?

I am writing this on behalf of my very pregnant wife. Please do remember that we as customers do not shop with Woolworths because we like you. We shop with you out of personal choice but with the service we have received the past few weeks, it seems we should take our money elsewhere.<br> <br> My wife and I app**** for a second card on her existing account for myself about 6 weeks ago upon which her card was cancelled without notice. We have sent all the required information from Woodmead WW and i called the call center who told me that the cards were already sent to us by post. We have still not received the cards. We had to find out at a WW food till that her card was cancelled when the card kept declining. After calling the call center and finding out her card had been cancelled we were issued with a temp card on 13/02/2016 with 30 day validity. As you might calc this 30 days has been passed and we still do not have the new cards. <br> <br> Today at Woodmead, the customer service lady called the call center to find out about our cards and they informed her that there is no record of our new cards order. Please sort out this mess. We spend alot of money at your stores for this sort of treatment.