Customer service nah lets irritate the hell out of our customers so they don't buy at our stores no more. challenge accepted :-)

After having a huge fallout with Woolies a few months ago that got escalated to the CEO office they are back on it again providing useless pathetic service. A combination of their head office and branch network......... But more to today's complaint.... I ordered a new card a few months back and could only have it delivered to a select few branches which are totally out of my way so needless to say I didn't collect in time before they sent it back... I still had my old card which I have had since 1994..........which I was assured will still work..... NOT TODAY had the embarrassment of having my card declined at one of your stores as not valid as I had ordered a new card..........The original MANAGER that assisted fled the scene and I was attended to by 4 other "MANAGERS" who phoned HO and tried to sort out .... I am however beyond irate as I was travelling today and this useless effort and wasted time delayed my departure and I still had to travel far needless to say I left my trolley there and left. You people are seriously not interested in Customer service and care. I As a LOYAL CUSTOMER of 25 YEARS will be closing my account. I hope this gets taken seriously as I have just been met with PATHETIC SERVICE for the last 5 months REALLY ????????????