Customer service? More like lack there of!!

Good day I requested a new store card on 31 July due to a name change. To date I have not received said card or any indication that this card is even ready for collection. 10-15 working days my ass. My current store card has been blocked, which I was not informed was a result of the new card application, so have not been able to use my account. I have contacted you by email a couple of times over the last couple of days already to no response. I have tried to call only to have the line dropped after being on hold for 20 minutes. Even the floor manager, bless him, at your Chilli Lane store tried on my behalf and got the phone put down in his ear. He was so embarrassed at the lack of professionalism. Is this how you define customer service because its not what I would call it. Lets see if you respond to this as judging by some of the other complaints I have seen about Woolies on this platform, you don't respond here either. Maybe consider training or replacing some of your customer service staff. I am appalled by the service I am receiving!!!!!!