Customer service manager useless

I recently purchased a golfer for my husband and the cut of the garment was over size to normal , I then changed the size and took a small size however the same suitation happen with the garment, the first exchange took place in gatway and what a lovely experience, but as for pavilion staff and manager of customer service , she was rude and kept repeating everything as if I was dumb, the golfer tag was removed and had perfume spayed on but was not used for a day as when my husband put it on to use the garment was over size, I understand the manager think he used the garment cause of the perfume, but he didn't, now she will not exchange the garment and she told I can speak to whomever they will also do that same, the Woolworths in the pavilion have rude and most *********** staff ... If this is not solve or the exchange not accepted woolworths will be in trouble