Customer service is on 0

I had been struggling to make use of Woolworths online banking from yesterday morning .I called their financial line yesterday the whole day but no one seem to help the only thing they know is”please visit our website” the first person I spoke to is Nomsa and I didn’t take her last name she said she will call me back but she never even today. I am at Maponya mall now I logged in front of them and the person assisting me is Tumi she tried calling we been transferred from department to department she even called her manager Thami but still no help with the error then she says she doesn’t know what to do anymore I had to sit desperately for help while she assist other people. I am sooooo irate I am also working for customer service and I don’t ever think I will treat anyone like this!!!!!!