Customer service is no longer of importance

I miss the old Woolworths that was responsive to customers

1. The new loyalty app doesn’t works. Every time for the past 4 times I have tried to redeem a voucher. Tellers and managers tell me it’s not updating and thy can’t override the system to enter the voucher manually. I have lost the allocated discounts. 2. I have sent countless email regarding the quality of winter clothes I got this year. My son’s slippers fell apart in 2 weeks. The baby growers sizes were incorrect. All went unanswered!!